Help Center
Find answers to common questions and get the support you need to accelerate your genomics research with BioInfera.
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Getting Started
Account setup, data upload, and basic platform navigation.
Pipelines & Analysis
Running WGS, RNA-Seq, and other bioinformatics pipelines.
Billing & Subscriptions
Payment methods, plan changes, and compute credits.
Data Management
Uploading, storing, and managing your genomic data securely.
Troubleshooting
Common pipeline errors, data format issues, and technical problems.
Popular Articles
Most viewed help articles this month
How to Run Your First Whole Genome Sequencing Analysis
A comprehensive guide to using our GPU-accelerated pipeline for WGS data, from FASTQ to VCF.
Troubleshooting Common Pipeline Errors
Identify and resolve common issues in bioinformatics pipelines, such as data formatting errors and resource allocation problems.
Interpreting Variant Calling QC Metrics
Learn to assess the quality of your variant calls using key metrics like Ti/Tv ratio, depth, and genotype quality.
Managing Your Subscription and Compute Credits
Step-by-step instructions for changing your subscription plan and monitoring your GPU compute credit usage.
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