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Privacy Policy

Your privacy is critical to our mission. This policy explains how we collect, use, and protect your genomic and personal information.

Last updated: July 2025

Table of Contents

  • 1. Information We Collect
  • 2. How We Use Information
  • 3. Information Sharing
  • 4. Data Security
  • 5. Cookies & Tracking
  • 6. Your Rights
  • 7. Data Retention
  • 8. Contact Us

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name, email address, and institutional affiliation
  • Account credentials and authentication data
  • Contact information for project collaboration
  • Communication preferences and support inquiries

Genomic & Research Data

To provide our bioinformatics services, we collect and process:

  • Genomic data files (e.g., FASTQ, BAM, VCF)
  • De-identified patient or subject metadata
  • Analysis parameters and pipeline configurations
  • Computational results and data annotations
  • Platform usage patterns and analytics

Technical Information

We automatically collect certain technical information:

  • IP address, device type, and browser information
  • Log files, cookies, and similar tracking technologies
  • Usage data, session information, and timestamps
  • Performance metrics and error reports

2. How We Use Your Information

Service Delivery

  • Run bioinformatics pipelines
  • Provide data analysis and visualization
  • Store and manage genomic data
  • Maintain account security

Communication

  • Send analysis completion notifications
  • Provide customer support
  • Share important platform updates
  • Deliver requested information

Compliance

  • Meet HIPAA and GDPR requirements
  • Verify user identity for data security
  • Prevent unauthorized access
  • Maintain audit trails for clinical research

Improvement

  • Enhance platform features
  • Analyze usage patterns
  • Develop new analysis tools
  • Improve user experience

3. Information Sharing and Disclosure

We do not sell your personal or genomic data. We only share information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist in platform operations, including cloud storage providers (AWS, GCP, Azure) and security services.

Legal Requirements

We may disclose information when required by law, regulation, legal process, or governmental request, including compliance with clinical research regulations.

Security & Fraud Prevention

We may share information to investigate, prevent, or take action regarding suspected fraud, security breaches, or violations of our terms of service.

Research Collaboration

With your explicit consent, we may share de-identified or aggregated data with research collaborators for scientific advancement.

4. Data Security

We implement comprehensive security measures to protect your information, including:

Encryption

AES-256 encryption for data at rest and TLS 1.3 for data in transit

Access Control

Multi-factor authentication and role-based access controls

Monitoring

24/7 security monitoring and intrusion detection systems

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze platform usage:

Essential Cookies

Required for platform functionality, including authentication, security, and core features. These cannot be disabled.

Analytics Cookies

Help us understand how users interact with our platform to improve performance and user experience.

Preference Cookies

Remember your settings and preferences to provide a personalized experience across sessions.

Cookie Management: You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access

Request access to the personal information we hold about you and receive a copy of this data.

Correction

Request correction of inaccurate or incomplete personal information.

Portability

Request a copy of your data in a structured, machine-readable format.

Deletion

Request deletion of your personal information, subject to legal and regulatory requirements.

Note: Some requests may be limited by clinical data regulations and institutional data retention policies. We will explain any limitations when responding to your request.

7. Data Retention

We retain personal and genomic information for different periods based on the type of data and regulatory requirements:

Account Information 7 years after account closure
Genomic & Clinical Data As required by research protocols and regulations
Communication Records 5 years from last interaction
Technical Logs 2 years for security purposes

8. Contact Information

Privacy Questions

For questions about this privacy policy or to exercise your rights:

Email: privacy@bioinfera.com
Phone: +1 (555) 123-4567
Address: 123 Genome Way, Suite 100
Cambridge, MA 02139

Data Protection Officer

Our Data Protection Officer is available for privacy-related inquiries:

Email: info@bioinfera.com
Response Time: 30 days maximum
Languages: English
We will respond to privacy requests within 30 days and provide updates on complex requests that may take longer to resolve.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or applicable law. We will notify users of material changes via email or prominent notice on our platform at least 30 days before the changes take effect.

Last updated: July 17, 2025

BioInfera

Advanced genomics intelligence for breakthrough research. We build and deploy automated bioinformatics pipelines that reach their full potential.

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